1. About us and these terms
These terms apply to the website www.ava.do, to hardware bought in our shop at shop.ava.do, and to the Priority Support subscription (section 16).
Seller and service provider
Informacijske storitve Žiga Flis s.p. (“AVADO”, “we”, “us”)
Zelena ulica 7, 3240 Šmarje pri Jelšah, Slovenia
Email: support@ava.do
These terms apply to consumers and to business customers. Where the law gives consumers stronger rights, those rights apply and these terms don’t limit them.
We may update these terms. The version in force when you place an order or start a subscription applies to that order or subscription. For changes to a running subscription, see section 16.7.
2. Products and information
- Product photos are illustrations; the product you receive may look slightly different.
- We describe technical specifications carefully. If a description contains an obvious error, we may correct it before we accept your order.
3. Prices and VAT
- Prices are shown in euros (EUR) and are final prices.
- No VAT is charged, because the seller is not registered for VAT.
- Shipping costs are shown at checkout.
- Outside the EU, import VAT, duties and customs fees may be charged by your country when the package arrives. You pay these.
4. Ordering and contract formation
- You order in our shop at shop.ava.do, which runs on Shopify. Your order is an offer to buy.
- The contract is formed when we send you an order confirmation by email or ship the goods, whichever comes first.
- If a price or availability error is discovered, we may cancel the order and refund you in full.
5. Payment
- The payment methods available are shown at checkout.
- Card and instant payments are charged when you order. Orders paid by bank transfer are processed once the payment has arrived.
- The goods remain our property until they are paid in full.
6. Availability and delivery times
Delivery estimates are indicative. Boxes are built and set up with the AVADO software before shipping; expect about 4 weeks from order to delivery (see shipping and delivery). If we can’t deliver within a reasonable time, we’ll tell you, and you may cancel for a full refund.
7. Delivery and risk
- We ship to the address you give us.
- For consumers, the risk of loss or damage passes to you when you receive the goods. For business customers, it passes when we hand the goods to the carrier.
- If the parcel is visibly damaged, note it with the carrier and take photos.
8. Checking your delivery
Please check your delivery when it arrives and report transport damage or missing items to support@ava.do within 5 days, with photos, keeping the packaging. This helps us claim from the carrier and doesn’t reduce your legal rights.
9. Right of withdrawal for goods (consumers)
If you are a consumer, you can withdraw from a purchase within 14 days without giving a reason.
- Period: 14 days from the day you, or someone you name other than the carrier, receive the goods.
- How: send us a clear statement, for example by email to support@ava.do, with your order number and your decision to withdraw. You may use the model form below, but you don’t have to.
- Returning the goods: send the goods back within 14 days of telling us, complete and with all accessories. You pay the cost of returning them.
- Refund: we refund all payments we received from you, including standard delivery costs, within 14 days of receiving your withdrawal, using the same payment method. We may wait until we’ve received the goods back or you’ve shown that you sent them.
- Condition: you are responsible for any loss in value caused by handling the goods beyond what’s needed to check their nature, characteristics and functioning.
- Exceptions: the right of withdrawal doesn’t apply to goods made to your specifications or clearly personalised. If an order falls under this exception, we tell you before you order.
Model withdrawal form
To: Informacijske storitve Žiga Flis s.p., Zelena ulica 7, 3240 Šmarje pri Jelšah, Slovenia, support@ava.do
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
10. Legal guarantee (consumers)
Consumers have a 2-year legal guarantee for any lack of conformity that exists when the goods are delivered. You can ask for repair or replacement free of charge; if that isn’t possible or proportionate, you can ask for a price reduction or a refund.
The guarantee doesn’t cover damage caused by misuse, accidents, unauthorised modifications, unsuitable environmental conditions or force majeure.
11. Returns and repairs (RMA)
Before sending anything back:
- Email support@ava.do with your order number, the model and serial number, and a description of the problem, with photos or logs where possible.
- Follow the return (RMA) instructions we send you. We may refuse returns sent without them.
- Pack the device securely. Damage caused by poor packaging isn’t covered.
Back up your data, including your validator keys and mnemonic, before sending a device in. We’re not responsible for data on returned devices.
12. Software
The AVADO software and the packages in the DappStore are provided as they are. They include open-source software by third parties, such as blockchain clients. We don’t guarantee that software runs without interruption or errors, and we don’t guarantee staking rewards. This doesn’t affect your legal guarantee for the hardware.
You are responsible for your validator keys, mnemonic and funds. Keep an offline backup of your mnemonic; we can’t recover it.
13. Liability
We are liable as required by mandatory law. To the extent the law allows:
- we are not liable for indirect or consequential losses, such as lost profits, lost staking rewards, penalties or slashing, or loss of data;
- for business customers, our liability per order is limited to the price paid for the affected goods or services.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that can’t be limited by law.
14. Intellectual property and use of the website
The content of the website, the AVADO name and logo, manuals and our own software belong to us or our licensors. Open-source components are licensed under their own licences. You may not copy or reuse our content or marks without permission, except where the law allows it.
Personal data is handled as described in our privacy policy.
15. Export controls and sanctions
You confirm that you are not subject to sanctions and that you won’t export or use our products in breach of export control or sanctions laws.
16. Priority Support subscription
16.1 What the service is
Priority Support is a paid support subscription for AVADO hardware and software. It includes:
- priority email support at support@ava.do, with a response target within 24 hours on business days;
- access to a private support channel;
- personal 1-on-1 sessions;
- advanced troubleshooting, configuration help and guidance for complex setups.
We provide Priority Support on a best-effort basis. It is help from our team; it does not guarantee staking rewards, node uptime, or that every problem can be solved. Problems caused by third-party software, networks or services may be outside our control.
16.2 One subscription, one AVADO
Each subscription is linked to one AVADO by its node ID, the public identifier of the box. It covers that box only.
16.3 Price and billing
- The price is €12 per month or €100 per year. No VAT is charged, because the seller is not registered for VAT.
- You subscribe from the Admin UI on your AVADO. Payment is processed by Stripe.
- Subscriptions are billed in advance for each period and renew automatically at the end of each period until you cancel.
16.4 Cancelling
You can cancel at any time in the Admin UI under Priority Support → Manage billing, which opens the Stripe customer portal. Cancelling stops the next renewal; the service continues until the end of the period you’ve already paid for. We don’t refund partial periods, except where the law requires it.
16.5 Right of withdrawal (consumers)
If you are a consumer, you can withdraw from the subscription within 14 days of subscribing, without giving a reason.
When you subscribe, you ask us to start the service immediately. If you withdraw after the service has started, you pay for the service provided up to the moment you told us you withdraw, in proportion to the full price; we refund the rest. You lose the right of withdrawal once the service has been fully provided within the withdrawal period.
To withdraw, email support@ava.do with your AVADO’s node ID or the email address you used at checkout. You can use the model form in section 9.
16.6 Fair use and termination
Priority Support is for the covered box and its owner. We may suspend or end a subscription, with notice where reasonable, if it is abused: for example, if it is used for boxes that aren’t covered, shared with third parties, or used to harass our staff. If we end a subscription without such a reason, we refund the unused part of the current period.
16.7 Price and term changes
We announce price changes and material changes to these subscription terms at least 30 days in advance by email. Changes apply from your next renewal after that notice. If you don’t agree, you can cancel before the change takes effect.
16.8 Liability
For the Priority Support service, our total liability is limited to the fees you paid for the subscription in the 12 months before the event that caused the claim. Section 13 applies as well, including the liability that can’t be limited.
17. Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, supply shortages, transport disruptions or major internet outages.
18. Transfer of rights
You may not transfer your rights under these terms without our consent. We may transfer our rights and obligations to a successor business, provided your rights are not reduced.
19. Complaints and dispute resolution
If something goes wrong, email support@ava.do and we’ll try to resolve it directly. Consumers in the EU can also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.
20. Applicable law and courts
These terms and all contracts under them are governed by Slovenian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
- Consumers keep the protection of the mandatory consumer law of the country where they live and may bring claims in their local courts.
- Business customers: the courts of Slovenia have exclusive jurisdiction.