Priority Care
AVADO keeps an eye on your box, tells you when something needs your attention and helps you first when something goes wrong.
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The button opens the Priority page in your AVADO Admin. It works from a computer or phone on the same network as your box; otherwise open the Admin and select Priority in the sidebar.
What is Priority Care and what does it cost?
Priority Care is a subscription for one AVADO, linked to it by its node ID. It costs €12 a month or €120 a year, you subscribe from the Admin UI on your box, and you can cancel any time.
Try it free for 14 days. If your box has never had a subscription, you’re only charged when the trial ends. Cancel before then and you pay nothing.
Priority Care used to be called Priority Support. Existing subscriptions keep every benefit they had, get the new alerts and reports, and carry on at the same price.
Monthly
€12 / month
Billed every month after the free trial. Cancel before the next renewal.
Yearly
€120 / year
Billed every year after the free trial. Save €24 compared with paying monthly.
Prices are final. No VAT is added, because the seller is not VAT registered. The free trial is for first-time subscribers, once per box.
What does Priority Care include?
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Priority email support
Priority email support means your emails to support@ava.do go to the front of the queue, with a reply within 24 hours on business days.
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Private support channel
A private support channel is where you talk directly with the AVADO team.
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Personal 1-on-1 sessions
A 1-on-1 session is time to go through your setup together with someone from the team.
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Offline alerts
Offline alerts are emails: one when your AVADO has been offline for an hour, and another when it’s back online.
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Alerts about serious problems
Serious problem alerts are emails about critical problems that your AVADO finds when it checks itself every 10 minutes: a stopped app, a disk that is full or nearly full, a missing fee recipient, an update that can’t install or a consensus client that has fallen behind. You get one email per problem, bundled together, and you can switch off each type.
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Known bad version warnings
Version warnings are sent when a version of an app you run has a known problem, or when a network upgrade deadline is close.
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Monthly health report
The monthly health report is a short summary of how your AVADO did, in plain language, sent on the 1st of every month.
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Fast help when your box is down
Fast help means a reply within 8 business hours when your AVADO is down.
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Check-ups and a guided move
Check-ups are included twice a year, with one guided move to new hardware a year.
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10% off hardware
The discount is 10% off AVADO hardware while your subscription is active.
Business hours are Monday to Friday, 9:00 to 17:00 Central European Time, except Slovenian public holidays. To book a check-up or a guided move, or to get your hardware discount, email support@ava.do with your Node ID.
The email alerts need the free AVADO Care app on your box. You install it from the Priority page with one click.
Priority Care needs the latest AVADO system update and Admin, which arrive on your AVADO automatically. If the Priority page says “Your AVADO needs a system update”, open System in your Admin and install the available update (or wait for it to install automatically), then try again.
Free for everyone, with or without a subscription: the health checks and fix buttons in the Admin UI, security and network upgrade updates, and basic support.
Priority Care is provided on a best-effort basis. It helps you notice and fix problems sooner, but it doesn’t guarantee staking rewards, that your node stays online or that every problem is caught. See the subscription terms.
How to start
- 1 Open the Admin UI on your AVADO and go to Priority, or open http://my.ava.do/#/priority from a computer on the same network as your box.
- 2 Choose monthly or yearly and start your free trial (or subscribe, if this box has had a subscription before).
- 3 Enter your payment details at Stripe. The subscription is linked to this AVADO’s node ID.
- 4 Back on the Priority page, select Turn on alerts, then Install. The free AVADO Care app comes from the AVADO store and installs with one click.
- 5 Go back to Priority, enter your email address and click the link in the confirmation email. Alerts start once it’s confirmed.
Card details are entered at Stripe and never reach AVADO.
What the AVADO Care app sends
The app’s check-in is a short message it sends every 10 minutes: your box’s node ID, the names and versions of your installed apps, how full the disk is, the overall health result and short titles of any problems found.
It never sends your wallet, keys, IP addresses, peers or validator data. To stop it, remove the AVADO Care app or cancel your subscription. Details are in the privacy policy.
Manage or cancel
The Stripe customer portal is where you update your payment method or cancel. To open it, go to Priority in the Admin UI and select Manage billing.
Cancel during the free trial and you’re never charged. After that, cancelling stops the next renewal and Priority Care continues until the end of the period you’ve paid for. The Priority page then shows the date it ends, and you can resume it any time before then.
Questions before you subscribe? Email support@ava.do.
Questions and answers
What is Priority Care?
Priority Care is a subscription for one AVADO. You get priority email support, a private support channel and 1-on-1 sessions with the AVADO team, and AVADO keeps an eye on your box and emails you when something needs your attention. It used to be called Priority Support; existing subscriptions carry on as Priority Care at the same price, with the new alerts added.
How does the free trial work?
The free trial is the first 14 days of Priority Care, for an AVADO that has never had a subscription. You pick monthly or yearly when you start. You are only charged when the trial ends, and if you cancel before then, you pay nothing. Each box can have one free trial.
How do I turn on the alerts?
Alerts are turned on from the Priority page in the Admin UI: select Turn on alerts. This opens the free AVADO Care app in the AVADO store; select Install and it is installed with one click. Go back to Priority, enter your email address under “Where should we send alerts?” and click the link in the confirmation email we send you. Alerts start once your email is confirmed.
What does my AVADO need for Priority Care?
The requirements for Priority Care are the latest AVADO system update (DAPPMANAGER 10.0.48) and Admin 10.0.57. Both arrive on your AVADO automatically. If the Priority page says “Your AVADO needs a system update”, open System in your Admin and install the available update (or wait for it to install automatically), then try again.
What does the AVADO Care app send to AVADO?
The AVADO Care app’s check-in is a short message sent every 10 minutes: your box’s node ID, the names and versions of the installed apps, how full the disk is, the overall health result and short titles of any problems found. It never sends your wallet, keys, IP addresses, peers or validator data. See the privacy policy for how long we keep it.
Can I choose which alerts I get?
Each alert type is optional: on the Priority page you can switch off offline and back-online alerts, serious problems, update warnings about known bad versions, and the monthly report. To stop monitoring completely, remove the AVADO Care app or cancel your subscription.
Does one subscription cover several boxes?
Each subscription is linked to one AVADO by its node ID, so it covers only that box. If you have more than one box, subscribe on each box you want covered.
Can I subscribe on the website?
Subscribing is done from the Admin UI on the AVADO you want covered, not on the website, so the subscription is linked to the right box.
How do I cancel?
Cancelling is done in the Stripe customer portal: open Priority in the Admin UI and select Manage billing. During the free trial, cancelling means you are never charged. After that, cancelling stops the next renewal and Priority Care continues until the end of the period you’ve paid for. The Priority page then shows the date it ends, and you can resume it any time before then.
Do I get a refund when I cancel?
Refunds are not given for the rest of a period you’ve started, except where the law requires one. Consumers can withdraw within 14 days of subscribing; see the terms.
Is VAT added to the price?
VAT is not added: the seller is not VAT registered, so €12 a month or €120 a year is what you pay.
Is anything free without a subscription?
Several things are free for every AVADO owner, with or without a subscription: the health checks and fix buttons in the Admin UI, security and network upgrade updates, the documentation, the Discord community and email support at support@ava.do.
Does Priority Care guarantee rewards or uptime?
Priority Care is best-effort help, not a guarantee. It helps you notice and fix problems sooner, but it doesn’t guarantee staking rewards, that your node stays online or that every problem is caught.