Get help with your AVADO
Four ways to get an answer, from self-service to a direct line to the team.
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Documentation
Setup guides, client guides and troubleshooting steps. Start here for most questions.
Open docs.ava.do -
Discord community
Ask other AVADO owners and the team. Good for “has anyone seen this?” questions.
Join the Discord -
Email support
For problems with your box, orders, invoices, returns and warranty.
support@ava.do -
Priority Support
A 24-hour response time on business days, a private channel and 1-on-1 sessions for one box. €12 a month or €100 a year.
About Priority Support
When you email us
Include these and we can help you faster:
- your AVADO model and, for orders, the order number;
- what you were doing and what happened instead;
- screenshots of the Admin UI or the package logs;
- which packages you run, for example your consensus client.
Never send your mnemonic or validator keys. Nobody from AVADO will ask for them, on email or on Discord.