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AVADO

Priority Support

A direct line to the AVADO team for one AVADO box, when you want answers fast or help with a setup that goes beyond the defaults.

What it is

Priority Support is a subscription linked to one AVADO by its node ID. It costs €12 a month or €100 a year, you subscribe from the Admin UI on your box, and you can cancel any time.

Free help through the documentation, the Discord community and email stays available to every owner. Priority Support puts you at the front of the queue and adds personal help.

Monthly

€12 / month

Billed every month. Cancel before the next renewal.

Yearly

€100 / year

Save €44 compared with paying monthly.

Prices are final. No VAT is added, because the seller is not VAT registered.

What’s included

  • Priority email support

    Your emails to support@ava.do go to the front of the queue, with a 24-hour response time on business days.

  • Private support channel

    Access to a private channel where you talk directly with the AVADO team.

  • Personal 1-on-1 sessions

    Go through your setup together with someone from the team.

  • Advanced troubleshooting

    Help with sync problems, missed attestations, packages that won’t start and hardware issues.

  • Configuration help

    Help setting up clients, validators, Rocket Pool and your network.

  • Expert guidance for complex setups

    Advice on multiple validators, migrations and setups that go beyond the defaults.

Priority Support is help from our team on a best-effort basis. It doesn’t guarantee staking rewards or that your node stays online. See the subscription terms.

How to subscribe

  1. 1 Open the Admin UI on your AVADO.
  2. 2 Go to Priority Support.
  3. 3 Choose monthly or yearly and select Subscribe.
  4. 4 Pay securely with Stripe. The subscription is linked to this AVADO’s node ID.

Card details are entered at Stripe and never reach AVADO.

Manage or cancel

Open Priority Support in the Admin UI and select Manage billing. This opens the Stripe customer portal, where you can update your payment method or cancel.

Cancelling stops the next renewal. Your support continues until the end of the period you’ve paid for.

Questions before you subscribe? Email support@ava.do.

Questions and answers

Does one subscription cover several boxes?

No. Each subscription is linked to one AVADO by its node ID. If you have more than one box, subscribe on each box you want covered.

Can I subscribe on the website?

No. You subscribe from the Admin UI on the AVADO you want covered, so the subscription is linked to the right box.

How do I cancel?

Open Priority Support in the Admin UI and select Manage billing. This opens the Stripe customer portal, where you can cancel. Cancelling stops the next renewal; support continues until the end of the period you’ve paid for.

Do I get a refund when I cancel?

There are no refunds for the rest of a period you’ve started, except where the law requires one. Consumers can withdraw within 14 days of subscribing; see the terms.

Is VAT added to the price?

No. The seller is not VAT registered, so €12 a month or €100 a year is what you pay.

Is free support still available?

Yes. The documentation, the Discord community and email support at support@ava.do stay available to every AVADO owner.

Does Priority Support guarantee rewards or uptime?

No. It’s help from the AVADO team, on a best-effort basis. It doesn’t guarantee staking rewards or that your node stays online.